At Eidan Visuals, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund guidelines below.
Eligibility for Returns
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Items must be returned in their original condition, unused, and with all original packaging.
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Returns must be requested within 7 days of receiving your order.
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Certain items such as customized or special-order products may not be eligible for return.
Return Process
To initiate a return, please contact us at [email protected] with your order details. Our team will guide you through the return procedure.
Refunds
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Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
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If approved, your refund will be issued through the original Cash on Delivery method. Refunds may take a few working days to process.
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Shipping costs are non-refundable. Customers are responsible for return shipping charges unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange a replacement or refund at no additional cost.
Contact Us
For questions regarding our Return and Refund Policy, please reach out at [email protected].